To remove a contact from a segmented campaign audience

The procedure to remove a contact from a segmented campaign audience is as follows:

1. Navigate to Quick Menu > Campaigns > Configuration > Campaign Configuration. The Campaign Configuration window is displayed.
2. Select a campaign definition from the alphabetical list or type its name into the Search Campaign field. By default the list is filtered to show Current campaign definitions. An alternative filter can be applied using the Select view drop-down field: Expired, Future or All 1.
3. Click on Audience 2. The Audience tab is activated, revealing a list of all contacts currently matched to the campaign through the segment criteria 3.
4. Activate the Select tick box against each contact record to be removed from the campaign audience.
5. Click on Cancel Contact / Group. The end user is asked to affirm the action and all selected contact records are assigned a Cancelled status, qualified with a cancellation reason of Manual 4.
6. Click on Close.

Note

1 The Search Campaign field will match against any element of the description.

2 At least one segment must be linked to the campaign definition before an audience can be compiled and selected contact records omitted from it.

3 The primary focus of the audience summary table - contacts or contact groups - is determined by the Audience Type linked to the campaign definition.

4 All contact records with a status of Cancelled are automatically excluded from subsequent activities linked to that campaign.

See related topics...

Campaign configuration maintenance overview

To add a contact to a segmented campaign audience

To add a segment to a campaign definition

To set precedence rules for combined campaign segments

To compile the audience for a segmented campaign