System parameters overview

Parameter

Description

VAT Types

All standard, exempt and zero-rated VAT codes can be maintained in this system parameter table, together with the classification of VAT recovery for each code set i.e. whether the VAT is recoverable under HMRC rules. For example, charities that are complimenting or substituting for state provision on social welfare services cannot under current legislation reclaim the VAT incurred.  

General Lookups

Parameter values such as Accommodation Types, Address Types, Asset Characteristic Types, Disability Types, Asset and Contact Alerts, etc. are all maintained in this area. These are lookup parameters where any number of values can be defined by the end user, including a description, the effective date range, the required display order and the list of companies to which the lookup applies.

Organisation Details

A single organisation record must be created on the database, underneath which the company group structure and functional units are linked. Once created, all elements of the record can be amended but the ability to create subsequent organisation records is disabled. Of particular importance is the housing association's unique license key which is held within the record, validating their entitlement to use the Civica Cx Housing application.

Companies

For those organisations that work within a group structure and wish to maintain separately the different business units that exist within the group, individual companies can be created in this system parameter table.

Priorities

End users are able to define and configure different priorities for repair tasks, works orders and inspections including the progression time targets for each stage of the fulfilment process, from first issuing the notification right through to final completion. Linking a priority to a calendar structure ensures that any non working days are accounted for when calculating the target completion date.

Priority Rules

For each priority, one or more rules can be defined to control the circumstances under which that priority can be assigned to a repair, specifically the type of repair (Fire damage, Water damage, Void, etc.) and the anticipated cost.