The target fulfilment dates triggered from an initial repair request are calculated in accordance with the assigned priority and based on the exact time of the original log. So, for instance, where a repair request is logged at 16:30 on a particular day, this would also be set as the target time for all projected completion milestones. However, an end user can also steer the ascribed time stamps for each SLA marker using additional rounding attributes, which will advance the resulting time elements to the end of that working day.
The procedure to define a repair priority parameter value is as follows:
- Navigate to Quick Menu > System > Configuration > Priorities. The Priority Details window is displayed.
- Select a repair priority from the alphabetical list or type its name into the Search Priority field. By default the list is filtered to show Current priorities. An alternative filter can be applied using the Select view drop-down field: Expired, Future or All combinations
1. Alternatively, click on New Priority to create a new parameter value or Clone Priority and apply only the required changes to the new copy.
- Enter a Description for the repair priority into the field provided e.g. Emergency, Urgent, Routine, etc.
- Using the Company drop-down field, multi-select all companies for which this functional unit is relevant.
- Choose an Effective from date for this repair priority i.e. the date on which it became active 2.
- Choose an Effective to date if the repair priority is to be reviewed on a specific date or to capture a change of circumstances; a blank field means the repair priority will never expire.
- Using the Calendar drop-down field, select a diary structure within which the repair priority operates 3.
- Using the Issue period drop-down field, select one of the available frequency parameters (e.g. Minutes, Days, Months, Weeks) and enter the corresponding multiplier value.
- Using the Target start period drop-down field, select one of the available frequency parameters (e.g. Minutes, Days, Months, Weeks) and enter the corresponding multiplier value; activate the adjacent Round to end of business day attribute to always advance the calculated time element to the end of the working day.
- Using the Target end period drop-down field, select one of the available frequency parameters (e.g. Minutes, Days, Months, Weeks) and enter the corresponding multiplier value; activate the adjacent Round to end of business day attribute to always advance the calculated time element to the end of the working day.
- Using the Completion period drop-down field, select one of the available frequency parameters (e.g. Minutes, Days, Months, Weeks) and enter the corresponding multiplier value; activate the adjacent Round to end of business day attribute to always advance the calculated time element to the end of the working day.
- To set the priority as the default for pre- and / or post-inspections, activate the tick boxes provided.
- Click on Save.
Note
1 The Search Priority field will match against any element of the description.
2 The Effective from date defaults to the current system date and cannot be left blank.
3 Whilst not mandatory, linking to a calendar structure ensures that non working days are accounted for when calculating the target completion date.
See related topics...
System parameters overview
