Assets resource management overview

Housing stock and associated assets are the main source of lettings income for a housing organisation. The amount of time during which a resource is void - no current occupying tenants - should be minimised as no positive revenue is recognised during that period and yet costs are likely being incurred. The best method by which a void asset is transitioned effectively to a point where it is suitable for letting is through an agreed action plan. Typically, the detail of this plan is well-defined and applicable to multiple assets of the same type. Put simply, an action plan is a chronological list of events that should be undertaken in relation to the resource in order to secure its readiness. For example, an event could be to initiate the necessary repairs or to reconnect utility supplies. Whilst a broad ranging action plan can be created to cover all likely scenarios, it is then possible to identify a subset of key actions from the linked plan that relate to a specific resource, referred to as the critical or action path. So, for example, some void properties may have no repairs to be completed; hence that particular event may not apply, although it would be prudent for at least one action to include a repair status analysis report. Once all critical actions from the active plan have been completed, the resource is ready to be marketed and allocated to prospective tenants. As potential matches are identified and offers made, it is possible to review the status of these directly through the resource record, crucially as suitable tenants are secured.

Separate help articles have been created for each key aspect of assets resource management, including:

• To add an action plan to an asset void episode
• To add an additional entry to an asset void action plan
• To raise a repair request for an asset void episode
• To view the current action plan for an asset void episode
• To view the milestones within an asset void case file
• To view the allocation matches for an asset void episode
• To view the application offers for an asset void episode