To reassign a communication to an alternative queue

The procedure to reassign a communication to an alternative queue is as follows:

1. Navigate to Quick Menu > Communication Engine > Communication > Communication Queues. The Communication Generation window is displayed.
2. Expand a queue generation heading from the alphabetical list and select an associated communication queue, or type its name into the Search Queues field. By default the list is filtered to show Current communication queues. An alternative filter can be applied using the Filter by drop-down field: Expired, Future or All combinations 1.
3. Click on Manage Queues. The Manage Queues tab is activated, revealing a list of communication jobs and their current status in the summary table.
4. Select one or more desired communication jobs using the tick boxes provided 1.
5. Click on Reassign Item To Another Queue 2. The Reassign to queue window is displayed.
6. Using the Reassign to queue drop-down field, select an alternative queue from the filtered list 3.
7. Click on Save.

Tip

1 To aid the selection process, rows can be reordered by clicking on any of the available headings: Communication, Created By, Date Time Created, Status, Reason, No of Failures, No of Resend.

Note

1 The Search Queues field will match against any element of the communication queue name.

2 A status of Pending or Failed is required before a communication job can be reassigned to an alternative queue.

3 Only those queues configured with the same Method - Letter, Email or SMS - are available for selection.

See related topics...

To send a communication held in a queue

To create a new communication queue

Communication queue management overview