To create a new communication queue

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The procedure to create a new communication queue is as follows:

  1. Navigate to Quick Menu > Communication Engine > Communication > Communication Queues. The Communication Generation window is displayed.
  2. Click on New Queue.
  3. Enter a Queue name into the field provided i.e. for identification purposes.
  4. Using the Companies drop-down field, multi-select all companies for which this queue is relevant.
  5. Using the Method drop-down field, select an appropriate communication channel for this queue (e.g. Letter, Email or SMS).
  6. Using the matching drop-down field - Printer, SMS Provider or Email provider - select an appropriate communication service.
  7. Choose an Effective from date for this communication queue i.e. the date on which it came into effect 1.
  8. Choose an Effective to date if the communication queue is to be time bound; a blank field means the queue will never expire.
  9. Where the communication queue Is externally managed, activate the corresponding tick box provided i.e. indicating that the web printing solution delivered through Civica Cx Housing has been integrated with a network print queue set up on the print system server, which transfers each print job into database storage.
  10. Select a Generation queue management method using one of the tick boxes provided: Scheduled, Managed manually, Immediately generated. For a Scheduled generation method, enter the required Recurrence pattern (Multiple times daily, Daily, Every week day, Weekly), the Start and End times and the corresponding frequency, in terms of the scheduled days in the week and also the intervals in the day.
  11. Click on Save. The new queue is displayed in the alphabetical list, underneath the selected queue generation heading  2.


Note

1 The Effective from date defaults to the current system date and cannot be left blank.

2 To amend the details of an existing queue, expand the queue generation heading, select an associated queue (or type its name into the Search Queues field) and repeat steps 6 through 10.  By default the list is filtered to show Current queues. An alternative filter can be applied using the Filter by drop-down field: Expired, Future or All combinations.


See related topics...

To pause a communication queue

Communication queue management overview

Communication configuration management overview