Repairs management overview

The efficient repair and ongoing maintenance of assets is a key priority for tenants and central to the success of housing organisations. As the cost of these repairs represents a significant proportion of a housing organisation's spending budget, it is important that the request for a repair, the allocation of a contractor and assigned schedule of work, right through to the inspection of a completed repair is tracked in the most effective way. The new regulatory framework for social housing includes two main consumer standards related to repairs and maintenance:

The Home Standard - Housing organisations need to ensure their homes are maintained to the Decent Homes Standard as a minimum. Where a home has been developed to a higher standard using public finance, it needs to be maintained to that standard. This standard also sets out the objective of completing repairs right first time.
The Tenant Involvement and Empowerment Standard - Housing organisations need to offer tenants the opportunity to be involved in the management of repair and maintenance services, such as the commissioning and undertaking of a range of repair tasks as agreed with the landlords and sharing in any savings made.

Separate help articles have been created for each key aspect of repairs management, including:

Repairs configuration management	Repairs request management	Repairs inspection management
To add a new contractor	To raise a repair request	To add a repair inspection
To view contracts associated with a contractor	To cancel a repair request	To allocate a repair inspector
To create a contractor statement		To add a repair inspection delay
To add a new contract		To update the outcome of a repair inspection