Assets management overview

An asset can be a property, common area, shared facility or piece of land for which a housing organisation has some responsibility. All assets must have an associated address and can be linked to other, related assets in a hierarchical structure. For example, a housing organisation may have responsibility for a block of flats. Each individual accommodation may potentially be linked to a lift, a community room, a boiler room, parking spaces, etc. and these will all be maintained as individual assets but with hierarchical connections with each other. To ensure efficient and professional maintenance of these assets Civica Cx Housing provides a comprehensive data store and rapid retrieval of all relevant pieces of information. User-controlled system parameters also ensure the accurate classification of each asset, including:

• Asset Types - Block, Flat, House, Bungalow, Garage, Area office, etc are all valid examples of asset type lookup values.
• Asset Category Types - Good state of repair, Reasonable state of repair, In need of modernisation, etc. are all valid examples of asset category lookup values.
• Asset Characteristic Types - Number of bedrooms, Method of heating, Current value, etc. are all valid examples of asset characteristic lookup values.
• Asset Classification Types - Dwelling, Shared facility, Communal area, Administration unit, etc. are all valid examples of asset classification lookup values.

Any number of asset alerts can be set to notify the end user about information pertinent to the asset which will not only help them to provide the best service but also make them aware of potential safety considerations. For ease of use, all alert types are displayed in the same place and each is allocated a severity. Depending on the severity assigned to the alert, warning messages will be triggered at regular intervals which must be acknowledged by the end user. All types of alerts can be catered for on the system. For example, construction material alerts can be created for assets where asbestos is present. Similarly, structural safety alerts can be created for assets that have been affected by subsidence.

Separate help articles have been created for each key aspect of asset management, including:

• To add a new asset
• To update the characteristics of an asset
• To view asset agreements
• To view the hierarchy of an asset
• To create asset alerts
• To add a new asset group