To submit a direct debit rejection payment batch

The procedure to submit a direct debit rejection payment batch is as follows:

1. Navigate to Quick Menu > Rents > Configuration > Direct Debit Payment Batch. The Direct Debit Payment Batch window is displayed.
2. Expand a BACS company heading from the alphabetical list and select an associated batch reference or type the reference directly into the Search DD Batch field. By default the list is filtered to show Created batches. An alternative filter can be applied using the Select view drop-down field: Submitted, Posted, Cancelled or All 1.
3. Click on Payments. The Payments tab is activated, revealing a list of all Direct Debit account payment details in the summary table.
4. Activate the Rejected tick box against each row where the payment has been returned or rejected by the bank 2.
5. Click on Submit Rejection Batch. An output file is generated to the Payment batch output file path location, specified in the company BACS account configuration settings.

Note

1 The Search DD Batch field will match against any element of the batch reference.

2 The BACS originator (housing organisation) will receive electronic notification from their nominated BACS Bureau of all rejected Direct Debit payments as part of the collection cycle.

See related topics...

Direct Debit batch management overview

To create a new direct debit payment batch

To submit a direct debit payment batch

To post a direct debit payment batch

To cancel a direct debit payment batch

To create a new company BACS account