To create a new allocations appeal type

The legitimate grounds for lodging an appeal against a housing decision, such as a dispute over an awarded priority rating or perceived inaccurate medical assessment, can be categorised through a dedicated configuration form, with the resulting parameters then available for selection when processing each submission.

The procedure to create a new allocations appeal type is as follows:

1. Navigate to Quick Menu > Allocations > Configuration > Appeals and Suspension Types. The Allocation Appeals and Suspensions window is displayed.
2. Click on New Appeal Type. All fields are activated ready for data entry and the Type classification is automatically set to Appeal.
3. Enter a Description for the new allocations appeal type into the field provided 1.
4. Using the Companies drop-down field, multi-select all companies relevant to the operating boundaries of this allocations appeal type, or choose the All option, as required 1.
5. Using the Generic case type drop-down field, select the classification of case to be launched in response to such an appeal being lodged, as appropriate.
6. Activate the Set application status to appeal, as required, to denote that a lodged appeal will automatically update the application's status progression value.
7. Using the Application status reason drop-down field, select a parameter value to qualify the circumstances surrounding the appeal status being assigned to the application 2.
8. Choose an Effective from date for this allocations appeal type i.e. the date on which it came into effect 3.
9. Choose an Effective to date if the allocations appeal type is to be reviewed on a specific date, or to capture a change of circumstances; a blank field means the classification will be continually valid.
10. Click on Save. The new allocations appeal type is displayed in the alphabetical list 4.

Tip

1 Where only a small number of parameter values are not required, activate the All tick box first and then deselect individual items from the full list, as appropriate; the All tick box will be automatically removed once an item is deselected.

Note

1 System validation checks ensure that the description entered for each new allocations appeal type is unique for the effective period.

2 These custom values can be populated by the end user via the system parameter entitled Application Status Change Reasons.

3 The Effective from date defaults to the current system date and cannot be left blank.

4 To amend the details of an existing allocations appeal type, select an entry from the alphabetical list (or enter its name into the Search Appeals and Suspensions field) and repeat steps 3 through 10. By default the list is filtered to show Current appeal types. An alternative filter can be applied using the Select view drop-down field: Expired, Future or All combinations. Only a limited number of fields can be updated once a record has been created.

See related topics...

Allocations configuration management overview

To create a new allocations suspension type