Application review maintenance overview

It is quite common for housing organisations to incorporate regular and formal reviews of their applications process, ensuring that policies and procedures have been applied consistently and that all actions taken were valid. Furthermore, reviews can be conducted to verify that the current status of open applications is correct and that prospective tenants still wish to remain on the list. Any number of reviews may be conducted, focusing on any aspect of the application process. For example, a review may be conducted annually to ensure that details for eligible applicants – specifically awarded priorities and needs - are still valid. Similarly, a separate review may be conducted to focus on applicants who have repeatedly refused offers. Using the communications engine, notifications can be configured as an output of each review. For instance, following the latest review, communications may be dispatched to all applicants confirming their relative position on the waiting list. Conversely, those applicants who have consistently refused a property offer could be advised that their application has been suspended for a defined period of time.

Separate help articles have been created for each key aspect of application review maintenance, including:

• To create a new application review type
• To add a notification to an application review type