To view the case dependencies for a support provision type

The procedure to view the case dependencies for a support provision type is as follows:

1. Navigate to Quick Menu > Support > Configuration > Support Types. The Support Type Configuration window is displayed.
2. Expand a classification heading and select a support provision type from the alphabetical list, or enter its name into the Search Case Types field. By default the list is filtered to show Current support types. An alternative filter can be applied using the Select view drop-down field: Expired, Future or All combinations 1.
3. Click on Current Cases. The Current Cases tab is activated, revealing a list of all support provision cases that are structured around the classification type in current focus, as displayed in the Current Cases summary table 1. Certain fields are worthy of special note and are captured in the table below 2.
4. Click on Close.

Tip

1 By default, all support provision case dependencies are displayed chronologically, by their start date (most recent at the top); to aid analysis, rows can be reordered by clicking on any of the available headings.

Note

1 The Search Case Types field will match against any element of the support provision type description.

2 Use the summary table Menu option to hide or reveal additional columns of information.

See related topics...

Support provision type maintenance overview