To update the attributes of a campaign communication

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The procedure to update the attributes of a campaign communication is as follows:

  1. Navigate to Quick Menu > Campaigns > Configuration > Campaign Configuration. The Campaign Configuration window is displayed.
  2. Select a campaign definition from the alphabetical list or type its name into the Search Campaign field. By default the list is filtered to show Current campaign definitions. An alternative filter can be applied using the Select view drop-down field: Expired, Future or All 1.
  3. Click on Communications. The Communications tab is activated, revealing all communications currently linked to the campaign definition in the Communications summary table.
  4. Double-click on the row matching the communication to be updated. The Campaign Communication window is displayed 2.
  5. Amend the Days After Launch value within the field provided, as required i.e. the number of elapsed days between the campaign launch date and the communication being dispatched. The Up and Down arrows are available to increment or decrement the value, as required.
  6. Where the communication may be dispatched without formal consent from the contact, activate the Include No Outcome tick box provided.
  7. Where the communication is relevant to any contact who has accepted the opportunity promoted by the campaign, in full or in part, activate the Include Positive Outcome tick box provided.
  8. Where the communication is relevant to any contact who has declined the opportunity promoted by the campaign, activate the Include Negative Outcome tick box provided.
  9. Click on Confirm. The proposed changes to the communication attributes are reflected in the Communications summary table.
  10. Click on Save.


Note

1 The Search Campaign field will match against any element of the description.

2 Communications with a status of Cancelled cannot be amended and their attributes are displayed for viewing purposes only.


See related topics...

Campaign configuration maintenance overview

To add a communication to a campaign definition

To remove a communication from a campaign definition