To link a communication definition to a repair status code

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The procedure to link a communication definition to a repair status code is as follows:

  1. Navigate to Quick Menu > Repairs > Configuration > Status Codes. The Status Code Details window is displayed.
  2. Expand an entity heading and select a repair status code from the alphabetical list, or type its name into the Search Status field. By default the list is filtered to show Current status codes. An alternative filter can be applied using the Select view drop-down field: Expired, Future or All combinations 1.
  3. Click on Communications. The Communications tab is activated.
  4. Click on New Communication. The Communication window is displayed, confirming the name of the repair status code and the associated entity.
  5. Using the Communication drop-down field, select a communication definition to be automatically dispatched once this status progression is reached 2.
  6. Where the communication should only be dispatched once, on first progression to this repair status, activate the Generate once tick box provided.
  7. Choose an Effective from date for this repair status code communication i.e. the date on which the link came into effect 3.
  8. Choose an Effective to date if the repair status code communication is to be reviewed on a specific date or to capture a change of circumstances; a blank field means the link will never expire.
  9. Click on Confirm. The linked communication definition is displayed in the Communications summary table 4.
  10. Click on Save.


Note

1 The Search Status field will match against any element of the repair status code name.

2 Only those communication definitions linked to the associated entity will be available for selection.

3 The Effective from date defaults to the current system date and cannot be left blank.

4 To amend the details of an existing communication, double-click on the matching row in the Communications summary table and repeat steps 6 through 10, as appropriate.  Only a limited number of fields can be updated once a record has been created.


See related topics...

System parameters overview

To link a communication definition to a planned programme status code

To define a custom repair status code

To create a new communication definition