To disable a rent account court application

The procedure to disable a rent account court application is as follows:

1. Using the global search facility, type in the first few characters of either the responsible contact for the agreement or the asset address 1.
2. Double-click on the row containing the exact record match. Where the expected record is not listed, a more advanced search can be conducted using the spy-glass icon ().
3. Click on Agreements (contact summary 360 view) or History (for an asset) 2. The Agreements tile (or History tab) is activated, revealing a list of all agreements associated with the contact (or asset) in the Agreements (or Rent) summary table.
4. Double-click on the specific agreement against which a court application has been served on an account. The Agreement Details window is displayed.
5. Click on Accounts. The Accounts tab is activated.
6. Double-click on the specific account on which a court application has been served. The Account Details window is displayed.
7. Click on Court. The Court tab is activated, revealing a list of all court applications served on the account in the Court summary table.
8. Highlight the specific row matching the court application to be disabled.
9. Click on Disable Court. The Disable court window is displayed.
10. Using the Disable reason drop-down field, select a parameter value to qualify why the court application is being disabled.
11. Use the Disable notes field to add any contextual data that is relevant to the court application being disabled.
12. Click on Confirm. The Disabled by and Disabled date fields are automatically populated with the end user account disabling the court application and current system date respectively.
13. Click on Save. The court application record is cleared from the Court summary table 3.

Note

1 The search facility will automatically return all possible matches for a contact's first name and last name once the Number of characters before an automatic search commences system preference is reached; it will likewise return all possible matches for any corresponding address field.

2 The availability and customisation of all Contact Summary 360 View tiles is controlled separately for each end user via their unique system profile.

3 To uphold system integrity, a court application action can only be disabled and not deleted.

See related topics...

Rents account action management overview

To add a court application to a rent account

To add an action to a rent account

To disable a rent account notice

To disable a rent account eviction order

To define the user profile

Using the search facility