To view communications for a contact group

All contact group communications can be viewed and managed through the Communications tab. Once a communication is despatched to a queue, a summary of that communication appears in the Communications table for the associated contact group, revealing the following key attributes:

Name. This is taken directly from the associated Communication Definition.
Method. The output channel used for the communication e.g.Letter, Email or SMS.
Recipient. Displays the name of the recipient in the contact group receiving the communication.
Date Generated. The date and time at which the communication was despatched to the queue.
Status. The permitted values are Pending, Successful, Failed, Cancelled, In Progress or Downloaded to PDF.
Type. The generation method used for the communication: Automated, Bulk or Ad hoc.
Entity. The module component linked to the communication.

Where the end user has opted to store a copy of the communication in the database, highlighting a communication will display a preview of the merged result; otherwise the text 'This communication is not configured to be stored in the database' appears.

The procedure to view communications for a contact group is as follows:

Using the Advanced search spy-glass (), select Contact group as the Result Set and Criteria Set category and enter the Group name as the search criteria 1.
Double-click on the row containing the exact record match or use Refine Search to enter alternative criteria. The Contact Group Summary window is displayed.
Click on Contact Group Details. The Contact Group Details window is displayed for the current group.
Click on Communications. The Communications tab is activated, revealing a list of linked communications in the Communications summary table.
Highlight the desired row and select one of the actions described in the table below.

Action	Description
Open	This action launches the communication viewer and displays the fully merged communication. Navigating through the communication is achieved using the Next ( ) and Previous () arrows. The end user is not permitted to edit any component of the communication through this viewer.
Quick View	Displays a scaled viewed of the merged communication in a pop-up window.
View Attachment	This action is enabled for email communications only, where an attachment is present.
Resend	This action despatches afresh the same version of the communication to the queue, identical in form to the original and using the same data values for all merged tags. This action is disabled for communications with a status of 'In Progress'.
Re-merge	This action despatches a new copy of the communication, using the latest data values for all merged tags. This action is disabled for communications with a status of 'In Progress'.
Recall	This action is enabled for letter and email communications only, and retrieves the communication in preparation for an alternative being despatched. This would be an appropriate action in situations where a communication has been sent in error or prematurely. This action is disabled for communications with a status of 'In Progress'.
Cancel	Communications with a status of 'Pending' or 'Failed' can be cancelled using this action i.e. the communication is no longer valid.

Note

1 Additional search criteria may need to be employed (e.g. address or post code) to ensure that the correct contact group is returned.

See related topics...

To create a new contact group

Using the search facility

Communication creation management overview