To link an estate management case to a CRM communication

The procedure to link an estate management case to a CRM communication is as follows:

1. Using the Advanced search spy-glass (), select Estate Management Case as the Search for and Search by category, and enter the Case reference as the search criteria 1.
2. With the Results tab in current focus, double-click on the row containing the exact record match, or return to the Criteria tab and refine the search filters. The Estate Management Case Details window is displayed.
3. With the Summary tab in current focus, click on Link Communication. The Link Communication - Search Criteria window is displayed.
4. Using the Communication type drop-down field, select the specific customer interaction option of CRM Communication.
5. Enter sufficient details of the desired CRM communication into the search fields provided and click on Search 2. The Link Communication - Search Results window is displayed, returning all possible matches.
6. Highlight the row containing the exact record match or use Refine Search to enter alternative criteria; optionally, click on Communication Summary to verify the details of the intended selection.
7. Click on Save. The selected customer interaction is displayed as a discrete event in the Case Summary table.
8. Repeat steps 3 through 7 to link further CRM communications to the estate management case.

Note

1 Additional search criteria may need to be employed (e.g. start date ranges, target inspection date ranges, company, status, inspection type) to ensure that the correct estate management case is returned; an alternative Search by category of Contact or Contact Group may be selected to extend the available search fields.

2 The Contact and Contact Group search fields include only those stakeholders that are linked to the estate management case.

See related topics...

Estate management case administration overview

To link a communication attachment to an estate management case

Using the search facility