Support provision case consolidation management overview

Providing a solution to a person's housing needs and then assisting them into a viable tenancy agreement does not automatically mean that the tenancy will be a success. The original set of circumstances that contributed significantly to the person being in housing need may still be prevalent, or further issues may arise as a result of being housed independently. Offering a robust tenancy support service should be seen as a prerequisite to not only maximising the potential for tenancy sustainment and client independence but also working towards the ultimate goal of thriving tenancies. Based on the assessment of an individual's needs, the identified support plan may only be necessary for a short period of time, and the level of specialist input will be dependent upon the range of problems identified and the client's receptiveness to the proposed solutions.

To ensure that resources are deployed effectively and to minimise any duplication of effort in managing separately recorded cases that are in fact related, it is possible to link any number of open or historical cases in a many-to-many relationship. In addition to forging links between related cases of the same classification, it is also possible to link ASB, CRM, Feedback, Generic, Home Buy, Homelessness and Housing Options cases to an ongoing support provision case. Having all relevant data visible through one access point underpins the drive towards tackling recurring support needs and feeds into a range of other proactive measures:

Establishing active partnerships with specialist agencies, collectively working towards addressing the root causes of failed tenancies.
Improving the overall health and welfare of each tenant, empowering them to make positive choices that will lead towards independent living.
Measuring and monitoring opportunities for all inter-related cases, providing invaluable insight on the effectiveness of the tenancy support service.

As there is no 'one size fits all' approach to meeting the support needs of individual clients, a housing authority can benefit from having ready access to all linked cases stored in Civica Cx Housing, helping to determine whether there are any new facts or mitigating circumstances which need to be taken into consideration. Conducting regular, systematic quality checks on how cases are being handled also provides significant opportunities for housing organisations to identify service improvements.

Separate help articles have been created for each key aspect of support provision case consolidation management, including: