Support provision action management overview

All case file actions identified through a formal assessment provide focus to the various activities that are required to support the needs of a tenant. The complexity of each action plan will closely affect how differing needs can trigger other support requirements. For instance, tenants with drug and alcohol dependencies may well require assistance with managing their finances and maintaining employment, as well as programmes to support their recovery from addiction. Whilst case management can be thought of as a linear process with sequential events - a model that might work very well for, say, new tenants requiring basic help with setting up their first home - in practice most services executed through the creation of a support provision case will likely be much more involved, with the need for continual monitoring and review of all outcomes in light of the originally identified support aims.

The Actions tile located on the Support Case Details form is available to track all such activities, and is applicable to both Assessment and Support Plan case classifications. With the View and manage Support Plan cases from Assessment cases system preference activated, an end user can elect to both create and analyse all identified actions through the 'parent' assessment case.

Separate help articles have been created for each key aspect of support provision action management, including:

• To add an action to a support provision case
• To progress an action within a support provision case