Glossary of terms

Acronym or Term	Definition
Accreditation	Certification of competence for a contractor in one or more specified professions.
Alert	A visible notification to the end user providing timely and relevant information about a contact e.g. medical conditions such as hard of hearing, visually impaired.
Asset	A property, common area, shared facility or piece of land that is recorded on the database.
AUDDIS	Automated Direct Debit Instruction Service - the BACS service facilitating the automatic transfer of Direct Debit instructions from collecting organisations to the paying banks and building societies, superseding the requirement for paper instructions.
Assured Tenancy	Tenants can continue to live in the property for as long as they wish, provided they do not break certain conditions set out in the Housing Act 1988.
Contact	Any person who is known to the housing organisation and is recorded on the database e.g. a tenant, an occupant, an applicant for housing, a carer.
Contact Groups	A group brings together a collection of contacts that are associated in some way, ensuring that interactions with that group are managed effectively.
Contract	An agreement between the contractor and the landlord for the contractor to carry out specified work to agreed assets over a defined period.
Contractor	An individual or organisation with responsibility for carrying out work on behalf of the landlord, including repairs and improvements.
Cost Floor	The accumulative total spent on a property during the last 10 financial years (from the date on which the application to buy was received). Under the cost floor rule, the discount received by an applicant must not reduce the offer price below what has been spent by the landlord on building, buying, repairing or maintaining it. Valid expenditure included in the cost floor total would comprise renovation costs (e.g. bathrooms, kitchens, etc.), property improvements (e.g. cladding works) and even the cost to build the property or acquire it from another owner.
EDM	Electronic Document Management
End User	The Civica Cx Housing operator or administrator.
Inspector	A member of staff working for or on behalf of a housing organisation, with responsibility for looking at asset defects and deciding what action needs to be taken.
LLPG	Local land and property gazetteer - an address database maintained by UK local authorities.
NLPG	National land and property gazetteer - a definitive and consistent address infrastructure covering the UK.
NSIR	National Standard for Incident Recording - prescribed counting rules to ensure that all anti-social behaviour incidents, whether classified as crime or non-crime, are recorded by agencies in a consistent and accurate manner.
PDF	Portable Document Format
RICS	Royal Institution of Chartered Surveyors
Right to Repair	A scheme ensuring that housing repairs which could affect a tenant's health or safety, and are of relatively small material value are completed quickly.
Secure Tenancy	The type of tenancy that allows tenants to remain in the property for life, and in some circumstances pass it on to a relative. Tenants can only be evicted by a court order if they have broken criteria such as paying rent.
SMS	Short Message Service
SMTP	Simple Mail Transfer Protocol - An Internet standard for electronic mail (email) transmission across Internet Protocol (IP) networks.
SOR	Schedule Of Rates
SSL	Secure Sockets Layer - the standard security technology for establishing an encrypted link between a web server and a browser.
Tag	A data field used to insert a place holder into a communication template, which is replaced by personalised, contact-specific information at the point of generation.
Tenure	The financial arrangements under which a contact has the right to live at a property.
TLS	Transport Layer Security - The successor to SSL, ensuring privacy between communicating applications and their users over the internet.
VAT	Value Added Tax
Void	A property that has no tenant and is currently empty.
WIP	Work In Progress - the status of an inspection.