Estate management case consolidation activity overview
In considering all the influencing factors that contribute to the successful regeneration of housing estates, it is often much easier to secure physical improvements to the housing stock and surrounding environment than to effect lasting social and economic change. When it comes to estate management, it is therefore important that housing organisations strive for a focused and coordinated approach across a wide range of policy areas. Conducting frequent and extensive inspections on all residential and communal areas should be seen as the launch point for future actions that will enhance a tenant's enjoyment of their home and the environment in which they live. Nurturing estates where people feel safe and protected, without the constant shadow of anti-social behaviour, is fundamental to the successful implementation of estate management standards.
To ensure that resources are deployed effectively, and to present a holistic view of all inter-related cases that contribute to robust and effective estate management measures, it is possible to link any number of open or historical cases together in a many-to-many relationship. In addition to forging links between related cases of the same classification, it is also possible to link ASB, CRM, Feedback, Generic, Home Buy, Homelessness, Housing Options and Support Provision cases to an ongoing estate management case. Having all relevant data visible through one access point underpins the drive towards tackling recurring issues, and feeds into a range of other proactive measures aimed at improving the appearance of an estate, reducing the level of crime and promoting a sense of community.
Conducting regular, systematic quality checks on how cases are being handled also provides significant opportunities for housing organisations to identify service improvements.
Separate help articles have been created for each key aspect of estate management case consolidation activity, including: