Contract rules and definitions management overview

The allocation and award of contracts to approved contractors is governed by a set of rules and definitions controlled by the end user. A contract definition specifies the nature and scope of the work that is to be carried out by a contractor under the terms of the contract. The definition brings together the expertise of the contractor, in terms of their accreditation, and also the expectation of the housing organisation on contract fulfilment. Multiple definitions can co-exist to provide breadth and granularity to the contract and therefore the end user has full flexibility in controlling the overall contract definition. Furthermore, whilst not mandatory, the creation of contract rules ensures that the selection process for a contract is consistently applied in relation to all the contractors that are able to fulfil that service. For example, tenants may be invited to provide feedback on the quality of the repairs service they have received from a contractor, which contributes to a contractor's overall proficiency ranking. A contract rule can then be created to take account of this ranking i.e. contractors with the highest ranking are selected first.

Separate help articles have been created for each key aspect of contract rules and definitions management, including:

• To create a contract definition
• To create a contract rule